What do I do if I have forgotten my Username?
To login to the Secure Members Area you will need your Username and Password. Your Username is a name of at least 6 alphanumeric characters (letters and numbers), without any spaces. It can be an email address.
If you have forgotten your Username:
- Click on the "Get Username?" link which is located under the Login area.
- Enter the email address that you provided when you registered in the field provided under the "Retrieve Your Username" heading and click on the "Submit" button. Your Username and a link to login will be sent to your email address.
If when you enter your email address, a message displays that says, "That email address doesn't exist in our database, please try a different one", you will need to enter a different email address. If you discover you have not registered before, you can register by simply clicking on the "Register Now!" or "Join Today!" button.
At any time, click on the “My Details” button and update your personal contact details if required.
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What do I do if I have forgotten my Password?
To login to the Secure Members Area you will need your Username and Password. Your Password must contain at least 1 numerical digit, alphabetic characters and be between 6 and 16 characters in total.
If you have forgotten your Password:
- Click on the "Reset Password" button which is located under the "Forgot Your Password" heading on the Registration page.
- Enter your Username in the field under the "Reset Your Password" heading and press the "Submit" button. Instructions on how to reset your Password will be sent to the email address associated with your Username.
If when you enter your Username, a message displays that says, “That username doesn't exist, please try another one”, you will need to try again with a different Username or register again. To do so, simply click on the "Register Now" button.
At any time, click on the “My Details” button and update your personal contact details if required.
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How do I name my ticket/s?
As an added security measure, you can NAME each of your tickets in the name of the person who will be using the ticket to gain entry at the event.
To name your ticket/s, login to your Members Secure Area, then:
- Click on the “My Orders” menu
- Click on the “View Order Details” button corresponding to your order/s
- Click on the “Name Tickets” button, for each ticket that you wish to re-name and personalize the ticket for the person who will be using the ticket to gain entry.
- Enter the new ticketholder name in the field provided
- Click the “Name Ticket” button
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How do I update my contact details?
It is critical that you please keep your contact details up to date, so that you keep informed of the latest news and updates.
To update your contact details:
- Logon to your secure Members Area using the Username and Password you signed up with.
- Click on the “My Details” button and update your personal contact details as required.
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How will I get my tickets?
Venue Collection Fee - To be picked up from the Venue on the day of the event;
If you purchased your tickets on or after 29th December 2008, your tickets are to be picked up from the Gold Coast Convention & Exhibition Centre (GCCEC) on the day of the event. e.g. If you purchased tickets for the Friday Night show, you would pick up your tickets on Friday.
Regular Post;
If you purcahsed ticket before the 29th December, your tickets will be posted to you via regular post and you will receive them by 5th January 2009.
If your regular post tickets have not arrived by the morning of 6th January, please call support on (07) 3227 0210.
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Other questions about Membership and the Secure Area
Is the Members Area safe and secure?
Yes, the Registered Area is a password protected environment, and because it is the launchpad from which to buy tickets to events and other goods or merchandise, it features SSL Security protection. If you are concerned that you have lost your password, or wish to change your password, you can reset it at any time.
What is my Username?
Your Username is a name of at least 6 alphanumeric characters (letters and numbers), without any spaces. It can be an email address. If you have forgotten your Username, please click on the "Get Username" button which is located in the Secure Login area.
When I try to login I receive a message saying I don't have a valid Username
Check that you have entered your Username correctly with no symbols or spaces. If you aren't sure what your Username is, please click on the "Get Username" button which is located in the Secure Members Login area.
When I try to enter my Password it says that it is incorrect
Passwords are case sensitive, so check whether you have the Caps-Lock key on and re-enter your Password. If this still doesn't work or you think you have lost your password, please click on the "Reset Password" button, fill in the Username you registered with and press "Submit". Instructions on how to reset your Password will be emailed to you.
Why is an email confirmation required after I have registered?
You should receive an email within a few minutes of submitting your online registration form. This email includes a link which must be clicked in order to validate your registration. Clicking on this link double-checks that your email address has been correctly recorded and ensures you will receive important news and exclusive offers about the event/s.
When a large number of people are registering at once it may take up to half an hour to receive the confirmation email. If you do not receive a confirmation email, contact us and we'll ensure your registration is completed!
How do I unsubscribe from the mailing list
Click here to Unsubscribe.
How do I review your Privacy Policy?
Please read our Privacy Policy if you have any concerns regarding the collection of your personal data.
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Need further help?
If you have been unable to find what you need in the Frequently-Asked-Questions section, and need further help, please complete an online help request by clicking here.
We endeavour to respond to help requests within 24 hours or the next working day.
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